Return Policy

Every purchase made online or at a Krave store is final sale. This includes unopened products, sale items, consumable goods, vaping products, tobacco products, and smoking accessories.

Please confirm the product, flavour, nicotine strength, quantity, and pickup or shipping details before completing your order.

If your order arrives damaged, contains the wrong item, is missing an item, or you believe a product is defective, contact us promptly. Include your order number, a description of the issue, and clear photos of the product and packaging.

Keep the item and its original packaging until our team has reviewed the issue. Do not mail an item back unless Krave has provided return instructions.

This policy does not limit any rights or remedies that cannot be excluded under applicable consumer protection law, including remedies that may apply to defective goods.